Booking Terms & Conditions

Effective and last updated September 23, 2026

1. Operator and acceptance

Half Bros Realty LLC operates Arch City Porch Pumpkins ("Arch City," "we," "us," or "our"). These Booking Terms & Conditions ("Terms") govern the website at archcityporchpumpkins.com and every pumpkin package, delivery, styling service, straw bale, season-end pickup, and related service purchased from us.

You must review and accept these Terms in Stripe Checkout before paying. Your electronic acceptance and payment create a binding agreement. The version identified above applies to that order. If you do not agree, do not complete the purchase.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter a contract. You must provide complete and accurate information and have authority from the owner, resident, landlord, homeowners association, or other responsible party to authorize delivery, entry onto the exterior property, and placement of the display.

3. Orders, prices, and payment

• Prices are in U.S. dollars. Applicable tax and every selected delivery surcharge or add-on are shown before payment.
• Full payment is due at checkout. A package is not reserved until Stripe confirms payment.
• A website estimate, abandoned checkout, or failed payment does not create an order or hold inventory.
• We may correct an obvious pricing, description, inventory, or technical error. If the correction affects a paid order, we may honor the order as submitted or cancel and refund the affected amount.
• You authorize Stripe to process the payment method you submit. We do not receive or store your full card number.

4. Packages and seasonal materials

Your order includes only the package, services, and add-ons listed in the paid Stripe order. Package piece counts are fixed. Pumpkins are natural agricultural products. Size, shape, color, stem, surface texture, and variety differ by harvest. We may substitute a comparable variety or color while maintaining the purchased piece count and the overall value of the package.

Images marked "Concept image" show possible arrangements and are not photographs of completed customer installations. Every display is shaped by the entrance, available harvest, safe placement area, and purchased options. Flowers, wreaths, planters, lanterns, furniture, and other items shown at a property are not included unless the paid order expressly lists them.

5. Delivery area and service window

We serve only the ZIP codes listed on the website. The checkout price includes the applicable delivery charge for the entered ZIP code. The week selected at checkout is a service window, not an appointment for a particular day or time. We confirm scheduling separately and may perform delivery or styling on any day during that selected week.

You do not need to be home. You authorize us and our crew to enter the driveway, walkway, yard area reasonably necessary to reach the designated exterior entrance, deliver the order, arrange purchased styling, document completion, and perform purchased season-end pickup.

6. Customer responsibilities and safe access

Before the service window begins, you must:

• provide the correct service address, working email address, and working telephone number;
• obtain every permission required by an owner, landlord, homeowners association, or other governing party;
• provide a clear, stable, and reasonably safe path and placement area;
• remove fragile or valuable items that could interfere with the work;
• secure pets and disclose a known exterior hazard, restricted area, gate, construction condition, or access limitation before service.

If the property is inaccessible, unsafe, outside the purchased service area, or materially different from the information provided, we may leave the order at the nearest reasonably safe exterior location, modify the layout, decline installation, or cancel the unperformed portion. Customer-caused access failure does not create a right to cancellation, rescheduling, refund, or a second visit.

7. All sales final; no customer cancellation or refund

After Stripe confirms payment, the customer may not cancel the order, withdraw from the purchase, demand a refund, exchange the package, transfer the booking, reverse a selected add-on, or receive a credit for a downgrade, schedule conflict, absence, change of mind, property restriction, homeowners association decision, travel, illness, weather preference, or failure to provide access.

A request to change an address, service week, package, or add-on is not a cancellation right. We may accept or reject a change request in our sole discretion. Accepted upgrades and added services require payment of the additional amount. An accepted downgrade does not create a refund or credit.

This Section does not remove a remedy that cannot lawfully be waived.

8. Our right to decline, reschedule, cancel, or refund

We may decline or cancel an order, reschedule service, change a route, or refund all or part of a payment when reasonably necessary because of harvest or inventory failure, unsafe conditions, severe weather, crew safety, access problems, route or capacity limits, suspected fraud, an incorrect service area or price, a payment error, government action, or another circumstance that prevents safe or lawful performance.

If we permanently cancel a paid item or service before providing it, our obligation is limited to refunding the amount paid for the affected item or service. If part of the order has already been delivered or performed, any refund may be limited to the unprovided portion. A discretionary refund or accommodation in one case does not create an obligation in another case.

If performance must move beyond the purchased service window, we will offer a revised window. If you do not accept the revised window, we may cancel and refund the unprovided portion.

9. Weather, harvest, and outdoor conditions

Weather, wildlife, insects, moisture, freezing, heat, sun, wind, vandalism, and conditions at the property can affect pumpkins and straw bales after delivery. We do not guarantee a particular display life. Risk of loss, movement, deterioration, theft, or damage passes to you when delivery and any purchased styling are completed.

Keep pumpkins and straw bales away from flames, fire pits, heaters, electrical hazards, blocked exits, and unstable surfaces. Children and pets must not climb or play on the display. Large pumpkins and straw bales can be heavy.

10. Condition at delivery

We deliver seasonal materials selected for display. Inspect the completed order promptly. Report a missing piece or material defect within 24 hours after delivery by emailing us with the order reference and a photograph. If we confirm a delivery shortage or defect, we may replace the affected item, correct the service, or refund the affected amount. Claims made after 24 hours, ordinary natural variation, and deterioration after delivery are not eligible for a remedy except where required by law.

11. Styling and existing property

Styling includes arranging the purchased package and add-ons at the exterior entrance. We do not alter the structure, anchor items into the property, provide electrical work, or guarantee a recreation of a concept image. We may refuse a requested placement that could block access, create a trip or fire hazard, damage property, or endanger a person or animal.

You remain responsible for pre-existing defects and for the suitability of steps, railings, porches, walkways, planters, furniture, and surfaces. Tell us before service about a delicate, recently painted, unstable, or restricted surface.

12. Straw bales

Straw bales are separately priced add-ons. They are agricultural materials intended for outdoor decorative use. They may contain dust, seeds, plant fragments, insects, or moisture and may shed or discolor a surface. They must be kept dry where reasonably possible and away from ignition sources.

13. Season-end pickup

Season-end pickup is optional and applies only when listed in the paid order. It covers one visit during our published grouped pickup window and only the pumpkins and straw bales supplied by us for that order. It does not include customer-owned decorations, unrelated yard waste, carved or relocated pumpkins that cannot reasonably be identified, indoor removal, cleaning, or restoration of the placement area.

Items must remain outside and reasonably accessible. If we cannot access the property during the pickup window because of a customer-caused condition, the pickup is treated as completed and is not refundable. Ownership of collected material transfers back to us when we remove it.

14. Optional photography and video permission

The booking form separately asks whether we may photograph or film the completed porch and exterior for our website, social media, portfolio, and advertising. Choosing "No" does not affect the order. Choosing "Yes" gives Half Bros Realty LLC a non-exclusive, royalty-free permission to create, edit, reproduce, publish, and use that exterior content for those purposes.

We will not intentionally show a person, customer name, or visible house number without separate permission. You may withdraw permission for future use by emailing us. We will remove the content from digital channels we control within a reasonable period, but we cannot recall printed material already produced or copies previously shared by others.

15. Service communications

We may use the email address and telephone number provided to send order confirmations, receipts, scheduling messages, access questions, delivery updates, pickup notices, and other communications necessary to perform the order. Providing a telephone number for service communications does not enroll you in marketing text messages.

16. Charge disputes

Contact us promptly if you believe a charge is incorrect. We may provide Stripe or a payment network with the order, acceptance, delivery, communication, and consent records needed to answer a charge dispute. This Section does not limit rights available under applicable payment law.

17. Website use and intellectual property

You may use the website for lawful personal browsing and purchasing. You may not disrupt the website, attempt unauthorized access, introduce malicious code, or systematically scrape its content. The website text, layout, graphics, logo, photography, concept images, and code are owned by or licensed to Half Bros Realty LLC and may not be commercially reproduced or distributed without written permission.

18. Disclaimer of warranties

To the fullest extent permitted by law, the website is provided "as is" and "as available." We disclaim implied warranties concerning the website, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise uninterrupted website availability.

For purchased goods and services, the express commitments in these Terms replace other warranties to the fullest extent permitted by law. Nothing in these Terms excludes a warranty or consumer remedy that cannot lawfully be excluded.

19. Limitation of liability

To the fullest extent permitted by law, Half Bros Realty LLC and its members, managers, employees, contractors, and agents are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost opportunity, or loss of use arising from the website, an order, or an outdoor display.

To the fullest extent permitted by law, our total aggregate liability arising from an order will not exceed the amount paid for that order. These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury caused by our negligence, or another liability that applicable law does not permit us to limit.

20. Customer responsibility for claims

You are responsible for a claim, loss, or expense caused by your material breach of these Terms, your lack of authority to approve the work, an unsafe condition you knew about and did not disclose, or the conduct of a person or animal under your control. This responsibility does not apply to the extent a claim was caused by our negligence or unlawful conduct.

21. Events beyond reasonable control

We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, crop failure, transportation interruption, labor shortage, utility or network failure, government action, public emergency, fire, flood, or another force majeure event. Section 8 governs any rescheduling or refund we elect or are required to provide.

22. Governing law and disputes

Ohio law governs these Terms and each order, without regard to conflict-of-law rules. Before filing a claim, each party will give the other written notice and 30 days to attempt an informal resolution. Any court proceeding must be brought in a state or federal court with jurisdiction in Ohio, except where applicable law gives a consumer the right to proceed elsewhere.

23. General terms

• Entire agreement: The paid order, these Terms, the Cancellation & Refund Policy, the Delivery Policy, and the Privacy Notice form the agreement for the purchase.
• Order of control: The paid Stripe order controls package, price, and selected add-ons. These Terms control the service conditions.
• Severability: An unenforceable provision will be limited to the minimum extent necessary. The remaining provisions continue in effect.
• No waiver: A failure to enforce a provision once does not waive it.
• Assignment: You may not assign an order without our written approval. We may assign these Terms in connection with a transfer of the business.
• Changes: Revised terms apply to future orders. A confirmed order remains governed by the version accepted at checkout unless both parties agree otherwise or law requires a change.

24. Contact