Cancellation & Refund Policy

Effective and last updated September 23, 2026

Customer cancellations

A schedule conflict, absence, change of mind, illness, travel, property restriction, homeowners association decision, weather preference, access problem, or failure to provide accurate information does not create a cancellation, refund, exchange, transfer, or credit right.

Changes requested by the customer

Changes are not guaranteed. Half Bros Realty LLC may accept or reject a request to change the service address, service week, package, or add-on. An accepted upgrade requires payment of the additional amount. An accepted downgrade does not create a refund or credit.

Our right to cancel, reschedule, or refund

Half Bros Realty LLC may decline or cancel an order, reschedule service, or refund all or part of a payment when reasonably necessary because of harvest or inventory failure, unsafe conditions, severe weather, crew safety, access problems, route or capacity limits, suspected fraud, an incorrect service area or price, a payment error, government action, or another circumstance that prevents safe or lawful performance.

If we permanently cancel a paid item or service before providing it, we will refund the amount paid for the affected item or service. If part of the order has already been delivered or performed, a refund may be limited to the unprovided portion. We may choose to issue another discretionary refund or accommodation, but doing so once does not create an obligation to do so again.

Delivery shortages or defects

Report a missing piece or material defect within 24 hours after delivery by emailing the order reference and a photograph. If we confirm the issue, we may replace the affected item, correct the service, or refund the affected amount. Ordinary natural variation and deterioration after delivery are not defects.

Payment errors

We will correct a confirmed duplicate or erroneous charge. An approved refund is returned through Stripe to the original payment method. Bank and card processing times are outside our control.

Mandatory rights

This policy does not remove a remedy that applicable law does not permit the parties to waive. The complete agreement appears in the Booking Terms & Conditions.

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