Delivery & Service Policy

Effective and last updated September 23, 2026

Service area and delivery charges

Arch City Porch Pumpkins serves the Greater Columbus ZIP codes listed on the website. The checkout validates the service ZIP and applies included delivery or the stated $25, $50, or $75 outer-zone charge. An address outside the listed ZIP codes cannot be booked online.

Service windows

The week selected at checkout is a service window, not an appointment for a particular date or time. We may deliver or style the order on any day during that week and will confirm scheduling separately. Weather, crop availability, traffic, route changes, or crew safety may require a revised schedule.

Service address

The street address entered on our website is the Porch service address. We send it to Stripe separately from any billing address connected with the customer's payment method. The customer is responsible for entering the correct address and ZIP code.

Access and placement

The customer does not need to be home. By booking, the customer authorizes our crew to use the driveway, walkway, yard area reasonably necessary to reach the exterior entrance, deliver the order, perform purchased styling, document completion, and perform purchased season-end pickup.

The customer must provide a clear, stable, and reasonably safe route and placement area, remove interfering fragile items, secure pets, obtain any property or homeowners association permission, and disclose a known hazard or access restriction before service. We may use the nearest safe exterior location or decline unsafe placement. A customer-caused access failure does not create a right to a second visit or refund.

Drop-off and styling

Small Porch includes exterior drop-off. Design and layout for Small Porch is a paid add-on. Porch Package, Pumpkin Lovers, and BIG MAX Grand include styling. Styling uses only the purchased package and add-ons and does not include structural work, anchors, electrical work, cleaning, or moving customer property beyond what is reasonably necessary for safe placement.

Completion and risk

Delivery and any purchased styling are complete when the order is placed at the service address. Risk of weather exposure, wildlife, insects, theft, vandalism, movement, or natural deterioration passes to the customer at completion. Report a missing piece or material defect within 24 hours as described in the Cancellation & Refund Policy.

Season-end pickup

Purchased pickup covers one visit during the published grouped pickup window and only pumpkins and straw bales supplied by us for that order. Items must remain outside and reasonably accessible. Pickup does not cover customer-owned decorations, unrelated yard waste, indoor removal, cleaning, or restoration of the placement area.

Complete terms

The Booking Terms & Conditions govern every delivery and service.

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